Refund and cancellation policy

How cancellations, refunds and disputes are handled for services provided by [Business legal name].

[Placeholder. This document must be completed and reviewed by a qualified Australian legal adviser before publication. Insert the business’s legal name, ABN and contact details where indicated.]

Cancellation by the client

[Notice requirements and payment for work completed to the date of cancellation.]

Cancellation by the provider

[Circumstances and refund of unused deposits.]

Refunds

[When refunds apply, how they are calculated and processed, and the treatment of completed stages.]

Revisions and disputes

[Revision rounds included in each service and the process for resolving dissatisfaction before any refund claim.]

Consumer guarantees

[Nothing in this policy limits rights under the Australian Consumer Law.]

Last updated: [date]